Refund policy

Returns

We have a 30-day return policy for eligible non-food items, which means you have 30 days after receiving your item to request a return.

Due to the perishable nature of our products and for food safety reasons, all matcha and other food products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item.

To be eligible for a return of an eligible non-food item, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, please contact us at matchadaysca@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

You can always contact us at matchadaysca@gmail.com with any questions about returns.

Damages and Issues

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at matchadaysca@gmail.com. Include your order number and photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to the perishable nature of our products and for food safety reasons, all matcha and other food products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item.

We also do not accept returns on sale items, gift cards, custom products, or personalized items.

Exchanges

The fastest way to receive a different eligible non-food item is to return the original item (if eligible) and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your eligible return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at matchadaysca@gmail.com.