Shipping policy

Shipping Policy

Thank you for shopping with matcha days! We're committed to getting your order to you as quickly and safely as possible.

Processing Times

Orders are typically processed within 1–2 business days. Orders are not processed or shipped on public holidays observed by our fulfillment locations.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we'll contact you by email.

Shipping

We currently ship to Canada and the United States.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Rates

Canada

  • Flat-rate standard shipping: $8 CAD

  • Free standard shipping on orders of $100 CAD or more

  • We currently do not ship to Yukon, the Northwest Territories, or Nunavut.

United States

  • Flat-rate standard shipping: $8 USD

  • Free standard shipping on orders of $100 USD or more

  • U.S. orders are fulfilled within the United States and are not subject to import duties or customs fees.

Shipping rates and service availability are subject to change. The applicable shipping options and charges will always be displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery times after shipment vary depending on your location and the shipping carrier. Delivery estimates are provided for reference only and are not guaranteed.

Delays caused by shipping carriers, weather, or other circumstances beyond our control may occur.

Incorrect Shipping Addresses

Please ensure that your shipping address is accurate before placing your order.

If you notice an error, contact us as soon as possible at matchadaysca@gmail.com. While we'll do our best to update your order, we cannot guarantee changes once an order has been processed or shipped.

matcha days is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

If your package appears to be delayed or lost, please first check the tracking information provided by the shipping carrier. If you need additional assistance, contact us at matchadaysca@gmail.com, and we'll do our best to help.

If your package is marked as delivered but you have not received it, please contact the shipping carrier. If you're still unable to locate it, contact us and we'll do our best to assist.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at matchadaysca@gmail.com.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the outer shipping packaging

We'll review your claim and work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping, please contact us at matchadaysca@gmail.com.