Shipping policy

Thank you for shopping with matcha days! We're committed to getting your order to you as quickly and safely as possible.

Processing Times

Orders are typically processed within 1–2 business days. Orders are not processed or shipped on weekends or Canadian statutory holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we'll contact you by email.

Shipping

We currently ship within Canada.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Rates

We offer the following flat-rate shipping within Canada:

  • Alberta & British Columbia: $10 CAD
  • All other Canadian provinces: $15 CAD

Enjoy free shipping on all Canadian orders of $100 CAD or more.

At this time, we do not ship to Yukon, the Northwest Territories, or Nunavut. International shipping, including to the United States, will be available at a later date.

Shipping rates and availability are subject to change and will always be displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery times vary depending on your location and the shipping carrier. Delivery estimates are provided for reference only and are not guaranteed.

Please note that delays caused by shipping carriers, weather, or other circumstances beyond our control may occur.

Incorrect Shipping Addresses

Please ensure that your shipping address is accurate before placing your order.

If you notice an error, contact us as soon as possible at matchadaysca@gmail.com. While we'll do our best to update your order, we cannot guarantee changes once an order has been processed or shipped.

matcha days is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears to be delayed or lost, please contact the shipping carrier first using your tracking information. If you need additional assistance, contact us at matchadaysca@gmail.com, and we'll do our best to help.

matcha days is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at matchadaysca@gmail.com.

Please include:

  • Your order number
  • Photos of the damaged item or items
  • Photos of the shipping packaging

We'll review your claim and work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping, please contact us at matchadaysca@gmail.com.