Frequently asked questions
Yes. We source our matcha directly from Uji, Kyoto, Japan, and only carry authentic products from trusted Japanese tea producers.
For more information on identifying authentic Marukyu Koyamaen matcha, please refer to our Authenticity Guide.
Each variety has its own unique balance of sweetness, umami, astringency, body, and finish, creating a distinct tasting experience.
If you're unsure which one to choose, feel free to contact us. We're always happy to help you find the right matcha.
If you're new to matcha, Aoarashi is a great place to start. It offers a balanced flavor that's approachable while still showcasing the quality of authentic Japanese matcha.
The current best-before date for each matcha is listed on its product page and is updated as new batches arrive from Japan. You'll also find the same best-before date printed on the product packaging.
Keep your matcha sealed when not in use and store it in a cool, dry place away from heat, sunlight, and moisture. If stored correctly, an unopened package can typically maintain its quality for around 6–8 months. Once opened, refrigeration is optional but recommended to help preserve freshness. For the best flavor, we recommend enjoying your matcha within 1–2 months of opening.
We do our best to restock popular varieties whenever possible. If an item is currently unavailable, sign up for our email updates to be notified when it's back in stock.
Orders are typically processed within 1–2 business days, excluding weekends and public holidays. Once your order has shipped, you'll receive a confirmation email with tracking information.
Standard shipping within Canada typically takes 1–8 business days, depending on your location and the shipping carrier.
Yes! We offer free standard shipping on Canadian orders of $100 CAD or more.
For orders below the free shipping threshold, we offer the following flat-rate shipping:
- Alberta: $5.99 CAD
- Rest of Canada: $7.99 CAD
At this time, we do not ship to Yukon, the Northwest Territories, or Nunavut.
Matcha and other food products are final sale and cannot be returned or exchanged due to their perishable nature and food safety reasons.
Eligible non-food items may be returned within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and we'll be happy to make it right.
You can reach us anytime through our contact page. We'll get back to you as soon as possible.